This is the blog of the Tulane Social Media Marketing Course (MKTG4250). This blog is meant for purely educational purposes, and in no way reflects the views of the university.


One Response to About

  1. nwaks2013 says:

    This morning I had a mini freak out. I opened my Linkedin page and everything was gone. All the hours I spent putting in my experience and skills were wasted. I brought my page all the way to “Expert” status, and now I was at “Just Beginning.”

    I did not understand and wanted to contact someone at Linkedin and find out what happened. Did someone hack my page? Was there a virus? Or was my computer just freaking out.

    I searched the website and could only find a help center. This help center only allowed for FAQ’s. There was no phone number, email address, or chat service to talk to a customer service rep.

    I was livid. I then went to every persons’ go to for an answer: Google. Upon my Google search I discovered the unthinkable: there was no way to call Linkedin.

    I found this article in my dire search and felt defeated. How is it possible that a company like Linkedin keeps itself so distant from its customers?

    Reading this article I realized that I was not the only person who faces this problem, and Linkedin does not care.

    Now, I was lucky because it appeared that my problem was just a glitch and everything came back, but it certainly got me thinking. What would I do if all of my work was lost forever? Linkedin is not like a word document you can save and back up to your external drive in case you computer crashes. Plus the people in the article brought up very basic issues like changing a password. What would I do if I had a serious problem that I could not fix and had no way of getting a hold of someone at Linkedin?

    The crazy answer is: I have no idea.

    I found it astounding that a post Amazon/Zappos company could take something as fundamental as customer service and slap it in the face.

    Linkedin is still a fairly new website, and it’s value is just starting to become substantial. All new companies and websites face glitches and learning curves, I just hope that Linkedin sees the error in its way before another website takes over and make it irrelevant.


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