Here is the interview of Amazon’s customer experience strategist. His answering a lot of interesting questions, on the evolution of social media trends, the evaluation of social media success, the future of social media, etc. He is also telling a lot about his own experience, his personal thoughts about social media, etc. So I think that with such a specialist, the whole feedback is very beneficial.
I didn’t have time to go through the entire interview, and you will probably not have the time this week, but try to listen to this later. Also the questions answered are posted below the recording, so if you want to focus on specific one, it will be easy to find them in the recording).