5 Reasons Your Brand Needs Social Customer Service

This discusses all of the benefits of social service, going beyond social and online marketing marketing. I thought that it was interesting because this article makes the claim that social media is more than just a benefit to a company- it’s a necessity.

http://socialmediatoday.com/1720711/5-reasons-your-brand-needs-social-customer-service

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One Response to 5 Reasons Your Brand Needs Social Customer Service

  1. As we saw in class, companies are clearly not doing a very good job at this. They don’t even answer basic direct questions.

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